Terms & Conditions
Last updated: 19/09/2025
These Terms & Conditions (“Terms”) are a legal agreement between R360 Solutions (“R360 Solutions,” “we,” “us,” “our”) and the entity or person (“Customer,” “you,” “your”) that creates an account, signs an order form, begins a trial, or otherwise uses our websites, Cloud Portal, desktop or mobile apps, or related services (together, the “Service” “License”). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
We provide software and cloud functionality for device diagnostics, validation, OEM parts detection, certified data erasure, reporting, labels, and related analytics. We may enhance or modify features, correct defects, or discontinue legacy components that are replaced by substantially similar functionality. Material changes will be communicated through the Service or by email.
We may perform maintenance and updates from time to time. Where practicable, we schedule works to minimise disruption.
You must provide accurate information and maintain the security of your credentials. You are responsible for actions taken under your Account by your users and invited partners. You will promptly notify us of any unauthorised use or security issue.
You represent that you have authority to bind the Customer to these Terms.
Use of the Service may require a paid license fee, term, modules or usage limits, and payment schedule are set out in your Order. Unless stated otherwise, service renew automatically for the same term at then-current pricing. Prices are exclusive of applicable taxes and government charges; you are responsible for these except for taxes based on our net income.
Invoices are due as stated on the Order. Late amounts may incur reasonable administration or statutory interest charges. We may suspend Service for unpaid service fees after notice.
Trials / pilots. If you access the Service on a trial basis, it is provided “as is” and may be suspended or terminated at any time. At the end of a trial, continued use requires an Order.
Refunds. Except where required by law or expressly stated in an Order, fees are non-refundable.
You agree not to:
We may suspend access for violations to protect the Service, other customers, or end users.
You retain all rights in Customer Data. You grant R360 Solutions a non-exclusive, worldwide right to host, process, transmit, display, and create reports from Customer Data solely to provide the Service and related support. We also may create aggregated or de-identified data that does not identify you or individuals, which we may use to improve and operate the Service.
Our Privacy Policy and, where applicable, our GDPR page and DPA describe how we handle personal data as a Processor on your behalf and as a Controller for our own business data. If you require a signed DPA, please contact us; the DPA forms part of these Terms when executed.
On request and within standard tooling, we will make Customer Data available for export during the subscription term. After termination, we will delete or de-identify Customer Data in accordance with our retention schedules, except where we are required by law to retain it.
We implement technical and organisational measures designed to protect Customer Data, including encryption in transit and at rest, access controls, logging, vulnerability management, and vetted Sub-processors. You are responsible for securing your endpoints, networks, hubs, cables, user access, and configuration within your Account.
The Service may interoperate with third-party products (e.g. marketplaces, label printers, barcode scanners, USB hubs). Your use of third-party offerings is governed by their terms; we are not responsible for third-party services or hardware performance. We may provide connectors, mappings, or guidance, but you remain responsible for your configurations and partner relationships.
If your Order includes onboarding, training, or integration assistance, the scope is described in the Order or Statement of Work. Unless otherwise stated, services are provided on a time-and-materials basis. Standard support hours and contact methods are published in the Documentation.
The Service, Documentation, and underlying technology are owned by R360 Solutions and its licensors and are protected by law. No rights are granted to you except as expressly set out in these Terms and your Order.
If you provide Feedback or suggestions, you grant R360 Solutions a royalty-free, worldwide, irrevocable licence to use that Feedback to improve our products and services without restriction.
With your consent, we may list your name and logo as a customer and reference high-level results (e.g., reuse uplift, RMA reduction). You may withdraw consent at any time by contacting us.
We may offer optional beta or preview features for evaluation. These are provided as is, may change or be discontinued, and are excluded from any service level or warranty commitments.
You will use the Service in accordance with applicable laws, including data-protection, consumer protection, export control, sanctions, and anti-corruption laws. The Service is not designed for high-risk activities (e.g., life-support, emergency systems); you must not use it where failure could lead to death, personal injury, or severe environmental damage.
We warrant that the contract service will operate materially in accordance with the Documentation during the contract term. Your exclusive remedy for a verified breach is (a) re-performance of the non-conforming Service, or (b) if we cannot remedy within a reasonable time, a pro-rated credit or refund for the affected period.
Except as expressly stated, the Service and all related materials are provided “as is” and “as available”. To the extent permitted by law, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
R360 Solutions IP indemnity. We will defend you against third-party claims alleging that the Service, when used as permitted, infringes a valid patent, copyright, or trademark, and will pay damages and reasonable legal fees finally awarded or agreed in settlement. If a claim arises, we may modify the Service, procure a licence, or terminate the affected feature and issue a pro-rated credit.
This obligation does not apply to claims arising from:
Your indemnity. You will defend and indemnify R360 Solutions against third-party claims arising from Customer Data or your use of the Service in breach of these Terms or law.
Indemnification is conditional on prompt notice, reasonable cooperation, and sole control of the defence by the indemnifying party.
To the maximum extent permitted by law:
The above limits do not apply to:
These Terms start on the Effective Date of your first Order or first use of the Service and continue while you have an active subscription.
Either party may terminate an Order or the Service for material breach if not cured within thirty (30) days of written notice.
We may suspend access (with notice where practicable) if:
Upon termination or expiration:
Notices must be in writing and delivered by email to your admin email on file and to (email address) (or to the addresses set out in the Order). Routine Service messages may be delivered via the Cloud Portal.
You may not assign these Terms without our prior written consent (not to be unreasonably withheld). We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. We may use Sub-processors to deliver the Service and remain responsible for their performance.
Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, acts of government, internet outages), provided reasonable mitigation efforts are used.
These Terms, your Order(s), the Privacy Policy, and any executed DPA constitute the entire agreement and supersede prior proposals or agreements on the subject.
In the event of conflict, the following order controls:
If any provision is found unenforceable, the remainder will remain in effect and be enforced to the maximum extent permitted. A failure to enforce a provision is not a waiver. These Terms do not create third-party beneficiary rights.
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